Privacy Policy for Lemongrass Loft
At Lemongrass Loft, your privacy is paramount. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our luxury accommodation and culinary experiences, both online and offline. By utilizing our services, you consent to the practices described in this policy.
1. Information We Collect
We collect various types of information to provide and enhance your experience at Lemongrass Loft.
- Personal Identification Information: This includes your name, email address, postal address, phone number, and passport/ID details, which you provide when making a reservation, booking a culinary workshop, or opting for personalized concierge services.
- Payment Information: When you make a booking or purchase, we collect necessary payment details, such as credit card numbers and billing addresses. These are processed securely by our third-party payment processors.
- Preferences and Special Requests: We collect information about your dietary restrictions, preferences for botanically-inspired design elements, interests in spices, or any other special requests you share to tailor your stay and culinary experiences.
- Usage Data: When you interact with our online platform, we automatically collect data such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how guests navigate our site.
- Communication Data: Records of your communications with us, including inquiries, feedback, and service requests, are retained to improve our service delivery.
2. How We Use Your Information
Your personal information is utilized to deliver and enhance our bespoke hospitality services:
- To Provide Services: Processing your reservations for luxury accommodation, artisanal breakfast, culinary workshops, and event space bookings.
- Personalization: Customizing your experience based on your preferences, such as room amenities, dietary needs, and concierge services.
- Communication: Sending booking confirmations, pre-arrival guides, post-stay surveys, and responding to your inquiries and requests.
- Marketing and Promotions: With your consent, we may send you information about special offers, new culinary experiences, or events at Lemongrass Loft that we believe may be of interest to you. You can opt-out at any time.
- Improvement of Services: Analyzing usage data and feedback to improve our facilities, services, and online platform.
- Safety and Security: Ensuring the safety and security of our guests, staff, and property, and complying with legal obligations.
3. Sharing Your Information
We do not sell your personal information. We may share your data with selected third parties under specific circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, IT support, marketing, and analytical services. These providers are contractually bound to protect your data and only use it for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required by law, a legal process, governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.
4. Data Security
We implement robust technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes encryption, firewalls, and secure access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is entirely secure.
5. Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have the following rights concerning your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and for marketing purposes. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer required, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Lemongrass Loft
- 18 Ann Siang Hill, Unit #02-01
- Singapore, Central Region, 069798
- Singapore